Refund policy
Refund Policy
By making a purchase from Malibee Beauty, you are agreeing to the following return policy.
Defective Products Only
All of our products are created with the highest design standards and undergo thorough testing before packaging and shipment. However, if you receive a DEFECTIVE product, please contact us at info@malibeebeauty.com and we will assist you as soon as possible.
If your product is confirmed to be defective, you are eligible for either a full refund or an exchange.
What Defines a DEFECTIVE Malibee Beauty Product?
A product is considered defective if:
- The unit does not turn on.
- The unit shuts down while in use.
- The unit fails to reach the desired temperature.
- The LCD screen does not function.
Condition of the Product and Customer Responsibility
Returned items must be in their original condition and packaging. You are responsible for the item until it reaches us.
We recommend retaining proof of purchase and a tracking number for your return shipment. If the returned item is not received by Malibee Beauty, no refund will be issued.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is confirmed as defective.
Refund Process
If your return is approved, we will issue a refund to your original payment method (credit card or PayPal). You will receive email confirmation once your return has been processed.
Refund Exclusions
We do not accept returns or offer refunds for:
- Damage caused by wear and tear or improper use.
- Change of mind or dissatisfaction with results.
1-Year Warranty
All Malibee Beauty products come with a 1-Year Limited Warranty from the date of purchase.
This warranty covers:
- Manufacturer defects in materials or workmanship.
- Functional issues such as failure to power on, failure to heat properly, or malfunctioning display.
This warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, neglect, dropping, or unauthorized repairs.
- Cosmetic damage (scratches, dents, etc.) that does not affect functionality.
If your product qualifies under warranty, we will provide either a repair, replacement, or exchange at no additional cost. Please retain your proof of purchase to validate warranty coverage.
